Once the client has paid any invoices (including deposit’s) sent by the hire company, the amount is non-refundable and retained by the hire company. This is to cover all previous costs associated with the event planning and any subcontractor invoices which have been paid.
An initial invoice will be sent to the client which covers 30% of the total booking to secure your event date. The remaining amount is required two days prior to the event date or cash on the day. If invoices are not paid on time or within the allocated time frame the hire company reserves the right to charge an additional late fee or cancel the booking.
Hire of equipment for the specified event date will not be confirmed until a 30% deposit has been paid to the hire company within 3 days of client receiving invoice. By paying the hire company the deposit, you are also agreeing to the Terms and Conditions stated.
All hire equipment and prop prices shown on the website are based on a 24-hour hire period which commences at 9:00am on the day of hire. Extended hire periods are available at an additional cost, subject to item’s availability. For hire collection items, a copy of your driver’s license will be required on pick up as security.
Until the deposit has been received, the hire company reserves the right to liaise with other clients for the same event date and equipment. Please check before making a deposit to ensure the desired event date is still available. All items are hire only unless specified by the hire company.
Delivery and collection is done between the hours of 8am-5:30pm, seven days a week, excluding public holidays. Should you require a specific time delivery/or collection, an additional fee may apply. For all collections, after 5:30pm will be charged an additional fee.
All decal’s and signage will be sent to clients for approval. Once client has approved the final design (checked all spelling), printing will commence. If there are any further changes needed this will incur an additional fee. The hire company shall in no way be held responsible or accountable for any grammar or spelling mistakes once it has been approved and printed.
Never leave a burning candle unattended. Burn your candle away from any flammable objects, children and pets. Always burn your candle on heat-safe surfaces. The hire company shall in no way be held responsible or accountable for any damage or injury, caused to the client, any third parties or properties due to the hire of candle equipment.
If external items are included in your styling quote, a portion of your deposit paid to the hire company will be forwarded to the supplier to confirm these items for your specified date. This deposit is non-refundable and if any changes are made to the style, quantity or selected items sourced from them, or if the items are cancelled from the booking additional charges may apply. If you have these items included in your quotation at time of confirmation and you choose to remove these closer to the date, the deposited amount of the supplier hire will be added to your booking as a cancellation fee.
On the day of your event, once the hire company has set up and left the venue, it is the clients responsibly to ensure all items are taken care of. If weather changes during the cause of your event, the client is responsible for moving the props out of the weather to ensure the safety of their guest and also to ensure all props are not damaged.
All hire equipment and props must be returned in its original condition. If props are damaged whilst in the customers care, an added cost to fix the specific item will apply.
A non-refundable 30% deposit is required to secure all bookings. This deposit is taken from the total amount owing. When a deposit is taken, the hire company no longer takes bookings for the items on the requested date. In the event of cancellation, the deposit is non-refundable and retained by the hire company.
If further government restrictions arise due to COVID-19, the hire company will postpone the hire to an available date for no additional charge. The booking date will be changed, and the deposited amount will be bought forward to the new booking day. If the client chooses to cancel instead of postponing, the deposit is non-refundable and retained by the hire company. This is to cover all previous cost associated with the event planning and any subcontractor deposits which have been paid.
The hire company shall in no way be held responsible or accountable for any damage, injury, death (includes pets) or loss of income caused to the client, any third parties or properties due to the hire of equipment or provided services by the hire company. All equipment remains the property of the hire company. It is the clients responsibly to ensure all items are taken care of during the hire period until returned to the hire company.
By paying your initial invoice you agree to the above terms and conditions. If you have any questions, please contact us.